Foxtons, Notting Hill (londons' most assy estate agents)
91-95 Notting Hill Gate
London W11 3JZ
this is the day i decided to call my buddies from foxtons.
tel 0845 337 0754
Foxtons: [cheery female voice, almost shattering but not that flattering] Hello Foxtons, how can i help?
Me: i saw this property down the road.. here's the reference...
Foxtons: oh, yes the one which is under offer?
Me: what?
Foxtons: one moment i'll just put you through to the right person.
Me: [i didn't get a chance to say a word and i'm put on hold for about 2 minutes]
Foxtons: hello, edward speaking.
Me: yes, hello my name is so and so and i would like some information about this property.
Edward from Foxtons:oh yes, this property has been taken off the market.
Me: oh i see, that's why it's still on the website.
Edward from Foxtons: well it shouldn't, we are not allowed to show it anymore.
Me: may i ask you a question?
Foxtons: sure.
Me: how long is the lease on that property?
Edward from Foxtons:i think there is about 102 years left.
Me: so can you tell me how many years there are left?
Edward from Foxtons:well you know the information is given to us by the vendor and sometimes mistakes happen.
Me: well i would think that on a property for that price you would at least check this.
Edward from Foxtons: we've got millions of properties we cannot check all the time.
Me: would you mind to find out for me?
Edward from Foxtons: why do you want to know this?
Me: perhaps i want to put in an offer.
Edward from Foxtons: well the property is taken off the market.
Me: you seem not to be a good business man, how long have you been with this company?
Edward from Foxtons: 6 months. i do not think this is relevant to this conversation.
Me: well i think it is, because you cannot give me accurate information.
Edward from Foxtons: this conversation is a waste of time.
Me: well it would not have been fine if you have said to me "listen mr. so and so, i don't know the exact length of the lease but i will call the seller and call you back." but obviously it's too complicated to pick up the phone and call the seller.
Edward from Foxtons: this is a waste of time talking to you.
Me: [hanging up]
voicemail, 10 minutes later from edward:
hi, its' ed from foxtons 0207616709 i just rung the vendor of so and so and unfortunately they didn't pick up the phone. please call me back in regards of lease length. thanks.
this is how a good customer service is perceived? i will never call them again.
(c) 2007 Foxtons - another useless Estate agent in London
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