Foxtons, Notting Hill (londons' most assy estate agents)
91-95 Notting Hill Gate
London W11 3JZ
this is the day i decided to call my buddies from foxtons.
tel 0845 337 0754
Foxtons: [cheery female voice, almost shattering but not that flattering] Hello Foxtons, how can i help?
Me: i saw this property down the road.. here's the reference...
Foxtons: oh, yes the one which is under offer?
Me: what?
Foxtons: one moment i'll just put you through to the right person.
Me: [i didn't get a chance to say a word and i'm put on hold for about 2 minutes]
Foxtons: hello, edward speaking.
Me: yes, hello my name is so and so and i would like some information about this property.
Edward from Foxtons:oh yes, this property has been taken off the market.
Me: oh i see, that's why it's still on the website.
Edward from Foxtons: well it shouldn't, we are not allowed to show it anymore.
Me: may i ask you a question?
Foxtons: sure.
Me: how long is the lease on that property?
Edward from Foxtons:i think there is about 102 years left.
Me: so can you tell me how many years there are left?
Edward from Foxtons:well you know the information is given to us by the vendor and sometimes mistakes happen.
Me: well i would think that on a property for that price you would at least check this.
Edward from Foxtons: we've got millions of properties we cannot check all the time.
Me: would you mind to find out for me?
Edward from Foxtons: why do you want to know this?
Me: perhaps i want to put in an offer.
Edward from Foxtons: well the property is taken off the market.
Me: you seem not to be a good business man, how long have you been with this company?
Edward from Foxtons: 6 months. i do not think this is relevant to this conversation.
Me: well i think it is, because you cannot give me accurate information.
Edward from Foxtons: this conversation is a waste of time.
Me: well it would not have been fine if you have said to me "listen mr. so and so, i don't know the exact length of the lease but i will call the seller and call you back." but obviously it's too complicated to pick up the phone and call the seller.
Edward from Foxtons: this is a waste of time talking to you.
Me: [hanging up]
voicemail, 10 minutes later from edward:
hi, its' ed from foxtons 0207616709 i just rung the vendor of so and so and unfortunately they didn't pick up the phone. please call me back in regards of lease length. thanks.
this is how a good customer service is perceived? i will never call them again.
(c) 2007 Foxtons - another useless Estate agent in London
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1 comment:
Ha Ha this is lovely! I wish I had seen this before I worked with Foxtons this summer. I had asked upon viewing a property with a garage to see it and insure it could house my range rover. The agent did not know the location of the garage and said he would show it after putting the offer. We went back to his office and did this, however being we could not see this and another agent in his office (Angela with Foxtons some years) assured us oh it would def house a range rover and that it was above ground and behind the flat building (the garage) we had this put in the contract that the garage would house. So we got the keys moved in and then the next day found the garage was underground with clearence fit for a mini. After weeks of games and delays we were able to move out, but Foxtons and the landlord kept money illegally and were in legal dispute now for all this nightmare over over a couple thousand pounds they kept out of the funds deposited. I would not trust what they say too.
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